Avalon Memorials (AM) regards privacy as an important part of our relationship with our customers. The following policy applies to all AM users, and conforms to internet privacy standards.
If you have questions or concerns regarding this statement, please contact Avalon Memorials on 0427 180 776.
Collection of information
In using the AM website, we may require information from you and/or the authorised burial holder in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.
Any information collected by AM is collected via correspondence from you or your company. This includes, but is not limited to telephone, email, mail, facsimile or directly through our website.
Use of collected information
Details are collected from AM customers in order to provide products, services and a high level of customer service. More specifically, details are also required to attain cemetery permits in relation to the burial plots and to supply products with personal details embedded within them.
Correspondence is recorded in order to provide service references, and to assist in our staff development. Personal details are securely stored. AM do not use personal details for marketing purposes and they are not sold or passed to outside marketing providers.
Storage of collected information
The security of your personal information is important to us. When you enter sensitive personal information on our website, we encrypt that information using secure socket layer technology (SSL). When paying by credit card, we do not store the credit card number.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our website, you can email us at .
Access to collected information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at .
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Avalon Memorials uses personally identifiable information for essential communications, such as Emails, accounts information and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at .
You will be notified when your personal information is collected by any third party that is not our agent nor service provider, so you can make an informed choice as to whether or not to share your information with that party.
Secure Sockets Layer (SSL) software
We have also added an extra level of security to protect your contact information when you use our website contact form by using Secure Sockets Layer (SSL) software, which encrypts the information you input.
AM may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
AM does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the AM site to external entities are not covered with this policy. The terms and conditions set out in this privacy statement only cover the domain name of Avalon Memorials.